• Call us: 8669660152

Free delivery on orders greater than Rs. 2199 prepaid only.

Facebook Youtube Instagram
Menu
0
0 items
₹0.00
Shopping Cart
Close
Menu
0
0 items
₹0.00
Shopping Cart
Close
Menu
0 items
₹0.00
Shopping Cart
Close
Menu
0
Wishlist
0 items
₹0.00
Cart

Refund and Returns Policy

HomeRefund and Returns Policy

Return Policy

  • Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • In the event of an incorrect order being delivered please send across a picture of the parcel to us on WhatsApp or Email and we will initiate another order which will reach you within 5 working days. If a Refund is required it will be processed in the same manner.
  • In the event of a product being damaged which is highly unlikely, please take a photograph of the same and send it us within 24 hours of the package being received, to kartikinaturopvtltd@gmail.com  with the Subject – ‘Damaged Package’. We will send across a replacement parcel the next day which should reach you within the next 5 days. If a Refund is required it will be processed in the same manner.
  • In case a parcel is lost in transit or was returned due to the issue from the logistics side, a return parcel will be sent within a day of update of status (Return or lost) on the logistics tracking website. This new parcel should reach you within a week. If a Refund is required it will be processed in the same manner.
  • If you have questions concerning any of the above, please contact us on the Email ID kartikinaturopvtltd@gmail.com.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.

Refunds Policy

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 working days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company, it may take some time before your refund is officially posted.

  • Next contact your bank. There is often some processing time before a refund is posted.

Sale items

  • Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kartikinaturopvtltd@gmail.com.

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

  • After Placing an order from our website your order will be shipped within 5-7 working days.
  • To return your product, you should mail your product details: kartikinaturopvtltd@gmail.com.

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note, already shipped orders can not be cancelled in any circumstances. We can cancel only those orders which are not shipped from our side. Once the order is shipped, it’s beyond our control to cancel it.

Need help?